777dg Privacy Policy — How We Handle Your Personal Data

01 Introduction

777dg ("we", "us", "our") operates the online casino and sports betting platform accessible at 777dg.io (the "Platform"). This Privacy Policy sets out how 777dg collects, processes, stores, and protects personal data provided by users ("you", "your") when you visit the Platform, create an account, make deposits or withdrawals, participate in games, contact support, or interact with any feature of the service.

This policy is written in plain, accessible English and is intended to give you a clear and complete picture of our data practices. Where technical or legal language is unavoidable, we provide explanations alongside. If you have questions that this policy does not address, our support team is available 24/7 at [email protected].

By registering an account on 777dg and using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you must not register an account or continue using the Platform.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

02 Data We Collect

777dg collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party verification and payment partners. The categories of data we collect are set out below.

2.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile number, and chosen username.
• Identity verification documents: Government-issued photo ID (National ID card, passport, or driving licence) and proof of residential address (utility bill, bank statement).
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, or card details (Visa/Mastercard) used for deposits and withdrawals. Full card numbers are not stored by 777dg — they are processed by PCI-DSS-compliant payment processors.
• Support communications: Messages, chat transcripts, email correspondence, and any attachments you share with the 777dg support team.
• Responsible gaming submissions: Self-exclusion requests, deposit limit settings, and any disclosures made in connection with responsible gaming tools.

2.2 Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, time spent on pages, game sessions started, bets placed, features accessed, and clickstream data.
• Session data: Login timestamps, session duration, logout timestamps, and geographic location inferred from IP address.
• Cookie data: Data collected via cookies and similar tracking technologies as described in Section 6 of this policy.

2.3 Data from Third Parties

• Identity verification providers: Results of automated or manual identity checks, fraud risk scores, and document authenticity assessments.
• Payment processors: Transaction status confirmations, chargeback notifications, and payment method validation results.
• Fraud and security providers: Risk flags, device fingerprint data, and velocity check results used to detect account fraud and multi-accounting.

03 How We Use Your Data

The personal data collected by 777dg is used exclusively for the purposes described below. We do not use your data for any purpose that is incompatible with the original reason it was collected.

Where 777dg uses your data on the basis of legitimate interest, we have assessed that our interest does not override your fundamental rights and freedoms. You may object to legitimate-interest processing at any time by contacting support.

04 Legal Basis for Processing

777dg processes personal data only where a valid legal basis exists. The primary legal bases we rely on are:

• Contract performance: Processing is necessary to deliver the services described in our Terms & Conditions — including account management, game access, and payment processing.
• Legal obligation: Processing is required to comply with applicable laws including anti-money laundering (AML) requirements, identity verification obligations, and responsible gaming regulations mandated under our operating licence.
• Legitimate interest: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, abuse detection, and service improvement, provided these interests are not outweighed by your rights.
• Consent: For specific processing activities such as direct marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing & Disclosure

777dg does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the following strictly defined circumstances:

5.1 Service Providers

We share data with carefully selected third-party vendors who provide services on our behalf, including payment processors (bKash, Nagad, Visa/Mastercard acquiring banks), identity verification providers, fraud detection platforms, and cloud hosting infrastructure providers. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing their contracted service to 777dg.

5.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited session and bet data necessary to operate their games within the 777dg platform. These providers operate under their own privacy policies and are independently regulated. 777dg does not share identity documents or payment details with game providers.

5.3 Legal and Regulatory Disclosure

777dg may disclose personal data to regulators, law enforcement agencies, courts, or other public authorities where required by law, where necessary to enforce our Terms & Conditions, or where necessary to protect the rights, property, or safety of 777dg, our players, or the public. We will notify you of any such disclosure to the extent permitted by law.

5.4 Business Transfers

In the event that 777dg is involved in a merger, acquisition, or sale of all or part of its business assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting change to this Privacy Policy before it takes effect.

5.5 No Cross-Border Marketing Transfers

777dg does not transfer your personal data to advertising networks, data brokers, or affiliate marketing platforms. Your data is used solely to operate and improve the 777dg platform and to comply with applicable legal obligations.

06 Cookies & Tracking Technologies

777dg uses cookies and similar tracking technologies to ensure the Platform functions correctly, to personalise your experience, to detect fraud, and to understand how players interact with the service. The categories of cookies we use are as follows:

• Essential cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and last-visited game categories to provide a smoother experience across sessions.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — page views, session length, feature usage — to help 777dg identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security and fraud-detection cookies: Used to identify suspicious login patterns, detect automated bot traffic, and flag accounts showing signs of multi-accounting or bonus abuse.

You can manage your cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the Platform. Disabling functional or analytics cookies will not affect access but may reduce personalisation quality. 777dg does not use third-party advertising cookies or behavioural retargeting technologies.

07 Data Retention

777dg retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our operating licence obligations. The general retention periods we apply are as follows:

• Account data (active accounts): Retained for the full duration of your account's active status plus a minimum of five years after account closure, to satisfy anti-money laundering record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years following account closure or the most recent transaction, whichever is later, in line with standard AML compliance requirements.
• Transaction records: Retained for a minimum of five years to support financial audits, dispute resolution, and regulatory reporting.
• Support communications: Retained for three years after the closure of the support interaction, or longer if the matter is subject to an ongoing dispute or legal proceeding.
• Marketing preferences and consent records: Retained for the duration of your account plus two years after account closure, to provide evidence of consent history.
• Anonymised analytics data: May be retained indefinitely in aggregated, non-personally-identifiable form for platform improvement purposes.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised in accordance with our data destruction procedures.

08 Data Security

777dg implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• Transport encryption: All data transmitted between your browser or mobile device and the 777dg Platform is encrypted using TLS 1.2 or higher with 256-bit SSL certificates.
• Password hashing: Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. 777dg staff cannot retrieve your password in plain text under any circumstances.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to background checks and regular security awareness training.
• Infrastructure security: The 777dg Platform is hosted on secured cloud infrastructure with firewall protection, intrusion detection systems, and regular third-party penetration testing.
• Payment data isolation: Full payment card numbers are never stored on 777dg servers. Card transactions are processed directly by PCI-DSS Level 1 certified payment processors.
• Incident response: 777dg maintains a documented data breach response procedure. In the event of a breach affecting your personal data, you will be notified promptly in accordance with applicable legal requirements.

While 777dg takes all reasonable technical and organisational precautions to protect your data, no system is entirely immune to risk. You are responsible for maintaining the security of your own account credentials and for notifying 777dg immediately if you suspect unauthorised access to your account.

09 Your Rights Over Your Data

As a 777dg player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a valid request.

10 Children's Privacy

777dg applies strict age verification procedures during account registration and at the point of first withdrawal to ensure compliance with the 21+ age requirement. If 777dg discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted or returned, and any deposits or winnings will be handled in accordance with our Terms & Conditions and applicable legal obligations.

If you are a parent or guardian and believe that a minor has registered an account on 777dg, please contact us immediately at [email protected] with the relevant account details. We will investigate and act promptly.

11 Third-Party Links & Integrations

The 777dg Platform may contain references to or integrations with third-party game providers and payment services. While 777dg carefully selects its technology partners, we are not responsible for the privacy practices of third-party services accessed through or alongside the Platform. Each third-party provider operates under its own privacy policy and is independently responsible for its data practices.

777dg does not embed third-party advertising networks, social media tracking pixels, or behavioural retargeting tools on the Platform. The Platform does not contain links to external websites for commercial purposes, and we do not accept responsibility for the privacy practices of any website that links to 777dg from an external source.

12 Updates to This Privacy Policy

777dg reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. Where changes are material — meaning they significantly affect how we process your data or alter your rights — 777dg will notify registered players by email or via an in-platform notification before the revised policy takes effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you must stop using the Platform and request voluntary account closure by contacting our support team.

We encourage you to review this page periodically to stay informed about how 777dg protects your personal information. Previous versions of this policy are available on request by emailing [email protected].

13 Contact Information

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the 777dg Data Protection team using the following details:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Response Time: Data rights requests acknowledged within 48 hours; fully resolved within 30 calendar days
• Operating Hours: 24/7 Bangladesh Standard Time (UTC+6)

When submitting a data rights request, please provide your registered email address, account username, and a clear description of your request. For identity verification purposes, we may ask you to confirm your identity before processing access, erasure, or portability requests.

For responsible gaming matters, including self-exclusion and deposit limit requests, please visit our Responsible Gaming page or contact support directly via live chat.